syndicated technologiessuccess storyFideliTrade
Their Background:Precious Metals Trading
FideliTrade is a full-service precious metals firm providing trading and investment services. They came to Syndicated Technologies for an overhaul of their B2B trading website platform, Bullion Gateway, to improve design and function. Because of the nature and privacy of their transactions, FideliTrade needed a partner with decades of experience, and trusted by other companies with their sensitive financial processing.
Along with an overhaul of the user interface, many functions were added and improved, including the entire ordering and selling platform.
Syndicate's Role:Expand Usability & Capability
As Good As Gold The reimagined website allows trading partners to create and manage their own users, who can buy, sell, and transfer gold, silver, platinum, and palladium on behalf of their own customers. Pricing of the metal commodities is updated in real time, allowing users to obtain the most recent price fluctuations. Privileges can be adjusted so each user can only access certain functions on the site. A hierarchy system allows users to work in teams while reporting to superiors, which handles the proper accessibility for secure transactions.
Reporting and Security A robust reporting tool enables the creation of multiple types of analyses of trades that can be exported to Excel and PDF file formats. Users can also review invoices and pay them online by credit card or ACH securely. Customers can store their precious metals with FideliTrade and track their inventory through the site, as well as initiate transfers of commodities between accounts or have them shipped to new locations.
Performance from Latest Technology On the technical side, the solution was implemented using a microservices architecture, keeping in mind FideliTrade’s need for resiliency and high availability. For authentication, Microsoft Azure B2C was used, with an option to use the B2B directory for single sign-on (SSO). A SPA in the form of Angular was used for the front-end portal for a fast UI.
The Result:Save Time, Increase Revenue
By reinventing their platform, Syndicate was able to streamline performance, reduce technology costs, and bolster the checkout process, all while making information easier to access for their customers. These improvements help FideliTrade retain and attract new clients, while automating systems that save customer service departments hundreds of hours of support each year – resulting in lower costs and increases in revenue.